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How to deal with disruptive people at meetings
Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations by Bob Pike
Pfeiffer (1997)
Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People (Pfeiffer Essential Resources for Training and HR Professionals) by Susan El-Shamy
Pfeiffer (2005)
Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers by Roberta Cava
Firefly Books (2006)
Negotiation at Work: Maximize Your Team's Skills with 60 High-Impact Activities by Ira G. Asherman
AMACOM (2012)
Clean Language:Revealing Metaphors and Opening Minds by Wendy Sullivan
Crown House Publishing (2008)
