How to conduct a gripe session

1. Quotable quote

"Gripe sessions are an excellent tool for demonstrating your listening skills, proving you're serious about getting honest feedback, and confirming that you'll do everything possible to correct the problems that are discussed."

2. Don't forget

There is a difference:

A gripe is an informal complaint, which, if not dealt with appropriately, may soon become a grievance.

A grievance is a formal complaint which usually is based upon the violation of company policy.

3. Here's an idea

So you have chronic gripers on staff? The best way to minimise their annoying and time-consuming activities is to pay more attention to them. Often, they simply crave to be the centre of attention. Talk to them, ask for their opinion, praise their work - and you will usually satisfy their need for attention and give them less reason to complain. …