How to criticise other people constructively

1. Quotable quote

"Criticism is not only recognition, proof of the boss’s concern; it can be a vital learning experience for both boss and subordinate - Criticism can provide an occasion for growth and development, provided it is not the only thing subordinates hear from their boss. But it must be used thoughtfully if it is to serve as an incentive."

2. Here's an idea

If you have a problem doling out criticism, here’s a useful management strategy to try - lead the employees into criticising themselves.

Here’s how it works: Most employees know if they are doing something wrong, or not performing up to standards. Call them in and say: ‘Tell me one thing about your job that you’re satisfied with right now, and then tell me something about your performance you’re not happy with.’

Nine times out of ten, the employees will single out the poor performance issue, and start talking about it. If they don’t, your next question should be: ‘Are you happy with your performance on the . . . .’ Let employees open the discussion, and then work with them on ways to improve.

3. Smile & ponder

Two taxidermists stopped before a shop window in which an owl was displayed.

They immediately began to criticise the way it was mounted. …