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How to mediate staff in a high conflict workplace
Basic Skills for the New Mediator, Second Edition by Allan H. Goodman
Solomon Publications (2004)
How to Mediate Like a Pro: 42 Rules for Mediating Disputes by Mary Greenwood
iUniverse, Inc. (2008)
The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W. Moore
Jossey-Bass (2003)
The Promise of Mediation: The Transformative Approach to Conflict by Robert A. Baruch Bush
Jossey-Bass (2004)
Mediation Career Guide: A Strategic Approach to Building a Successful Practice by Forrest S. Mosten
Jossey-Bass (2001)
