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How to take the heat out of a confrontation
The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home and in Life by Barbara Pachter
Da Capo Press (2001)
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by Susan Benjamin
McGraw-Hill (2007)
Disarming the Narcissist: Surviving and Thriving with the Self-Absorbed by Wendy T. Behary
New Harbinger Publications (2008)
Dealing with Conflict and Confrontation: How to Keep Your Cool, Stand Your Ground and Reach a Positive Resolution by Helga A. Rhode
Careertrack (1996)
