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How to apologise
Sorry, I Forgot to Ask!: My Story About Asking Permission and Making an Apology (Best Me I Can Be) by Julia Cook
Boys Town Pr (2012)
The Power of Apology: Healing Steps to Transform All Your Relationships by Beverly Engel
Wiley (2002)
Making News: A Straight-Shooting Guide to Media Relations by David Henderson
iUniverse Star (2006)
Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work by Susan H. Shearouse
AMACOM (2011)
