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  • Gain reputation
  • Put some fun in your role
  • People you don’t like
  • Remember people's names
  • Build other's confidence
  • Staff conversation
  • How to listen actively

Managing relationships

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  • Networking
  • Remember people's names
  • How to support your boss
  • How to help your staff
  • People you don’t like
  • Get on well with others

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