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How to develop a formal ethical policy collaboratively and consultatively
50 Powerful Ideas You Can Use to Keep Your Customers by Paul R. Timm
Career Press (2002)
1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line by Donna Greiner
Three Rivers Press (1999)
Keeping Customers Happy: Strategies for Success (Self-Counsel Business) by Jacqueline Dunckel
Self-Counsel Press (1994)
Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships by Andy Masters
Hawthorn Publishing (2011)
