How to improve the performance of your personal assistant.

1. Quotable quote

"Of the many resources contributing to the manager's effectiveness, none is more critical than his [or her] secretary. Some managers act as though they want secretaries to mind their own business and simply do what they’re told. The truth is that the manager’s business is also their business if he’s to be as effective as he should."

2. Smile & ponder

Boss: ‘You look exhausted. What happened?’

Secretary: ‘Well, I… No, you wouldn’t believe me if I told you.’

‘Of course I would.’

‘No, you wouldn’t. I know you wouldn’t.’

‘I really will believe you. I promise I will.’

‘Well, I worked too hard today.’

‘I don’t believe it.’

Remember, to build trust and loyalty, you’ll need to cultivate thought-fulness and sensitivity.

3. Viewpoint

"What do we live for if it is not to make life less difficult for each other?" …