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How to establish rapport
Nineteenth Century Europe (Palgrave History of Europe) by Michael Rapport
Palgrave Macmillan (2005)
Customer Relations & Rapport: Professional Development Series by John Forde
South-Western Educational Pub (2001)
The Art of Connecting: How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone by Claire Raines
AMACOM (2006)