Managing conflict

• How to avoid causing conflict
• How to deal with complaints
• How to handle an angry person
• How to use anger constructively
• How to take the heat out of a confrontation
• How to mediate staff in a high conflict workplace
• How to handle harassment in the workplace
• How to prevent violence in the workplace
• How to handle bullying. Cyber and traditional.
• How to uncover bullying in your workplace
• How to develop an anti-bullying policy for your workplace
• How to implement your anti-bullying policy in the workplace
• How to investigate a complaint of workplace bullying
• How to respond to the findings of an investigation into workplace bullying